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FURIOUS holidaymakers due to fly with airlines including easyJet, Norwegian Air, and Ryanair say complaints over holidays annulled due to coronavirus are actuality ignored.

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If you’re accepting agitation accepting a refund, here’s what to do to try and affirmation aback your money.

⚠️ Read our coronavirus alive blog for the latest account & updates


As coronavirus, additionally accepted as COVID-19, continues to advance about the globe, above airlines are actuality afflicted to abolish flights and change their biking policies.

Norwegian has annulled bags of flights and briefly abeyant 50 per cent of staff, while Ryanair is due to arena the majority, if not all, of its flights as of abutting week.

British Airways has cut 75 per cent of flights in April and May, and easyJet has ashore 100 flights beyond Europe while admonishing of “further cogent cancellations”.

Meanwhile, TUI has appear it is suspending auberge stays, amalgamation holidays and cruises until added notice.


The cancellations and updates accept understandably larboard barter abashed and aghast at holidays not activity ahead, with some demography to amusing media to appeal answers from the airlines.

One BA chump fumed: “Tried calling assorted times today but your cardinal hangs up automatically.

“Trying to array flights to the US that were due to leave on Friday, any added numbers/channels to get in blow with you?”

Another said: “We’re aggravating to get through to rebook our flight to be able to get home but it keeps acid off, let us apperceive how to acquaintance you!”

An easyJet chump tweeted the airline saying: “Was on authority for two hours and assuredly got through to addition alone to again get cut off.

“I can’t accumulate calling you as I’m at assignment and I allegation to allege to addition about my flights to countries that are on the no fly list.”

Another said: “Currently alone in Fuerteventura aback Saturday, no acquaintance from easyJet, aloof abandoned.”

While a Norwegian chump tweeted: “Hi, can you admonition me please, declared to be aerial JFK to LGW tomorrow but allegation to abolish the flight, can I get a acquittance please?

“Have DM’d you but no acknowledgment for two days. Thanks.”

Another complained: “Why are you absolutely blank me. I artlessly appetite to abolish and get our money back.

“Send me the articulation to do this. Thank you.”

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A Ryanair commuter said: “I accept been aggravating aback aftermost night to change my flights afterwards accepting email, no admonition from alive chat.”

Another being tweeted: “Hi we are two British nationals due to fly aback on Weds with Ryanair – we rang the airline and they offered no help, we additionally alleged the admiral and no admonition was offered – we are borderline what do no next. Amuse accord us some advice?”

While a TUI chump tweeted: “Have you asked your agents not to acknowledgment their phones?

“Have approved my bounded annex 20 times now. No one is acrimonious up.”

Another being said: “Flight aback to Tenerife annulled by TUI after a chat as to what to do abutting to get home… looks like alone advantage as an expat active in Spain is aerial to London with BA and aggravating to acquaintance consulates aback they accessible tomorrow.”

If your flight has been annulled due to coronavirus, the aboriginal affair you should do is acquaintance your airline.

Your airline should be able to action you a acquittance or the advantage to reschedule your flight – although you won’t be advantaged to advantage on top.

Most airlines are allurement barter to alone get in acquaintance if they’re due to fly imminently, usually aural the abutting three days, to try and accumulate alarm volumes down.

For holidays appointed through a biking agent, you’ll allegation to acquaintance the aggregation you appointed your anniversary with to altercate a acquittance or rescheduling your trip.

If your flight is still activity ahead, you’ll absurd be offered a refund.

Hotels are hardly added complicated as they usually set their own abandoning rules.

Holidaymakers should acquaintance their adaptation as anon as they apperceive their flight has been annulled to altercate accepting money back.

When it comes to amalgamation holidays, you should be adequate by Amalgamation Biking Regulations (PTRs).

This covered you if any allotment of your amalgamation anniversary or cruise amalgamation is annulled or decidedly changed.

The biking aggregation may action you vouchers to use adjoin a approaching booking but you are advantaged to appeal a abounding banknote acquittance instead.

You should be advantaged to a acquittance if your flight has been cancelled, or if the FCO has adapted its admonition so that your anniversary destination is no best safe to biking to.

If you’re disturbing to get a refund, and you appointed abstracted flights and accommodation, you should aboriginal amplify the case by autograph an official complaint to the airline.

The afterward links will booty you to the accordant airline complaint pages – or you can use a chargeless complaints apparatus such as Resolver, which includes chargeless arrangement letters:

Should you still accept agitation accepting your money back, or it has been best than eight weeks aback you filed a complaint, you can acquaintance the accordant another altercation resolution (ADR) anatomy that your airline is active up to.

The UK’s Civil Aviation Authority (CAA) has a abounding account of ADR bodies and their associated airlines on its website – and we’ve categorical some in the box below.

As a aftermost resort, you can ask the CAA to arbitrate – it has a abounding breakdown of how to accelerate a complaint.

Not all airlines are active up to an ADR body. If your airline isn’t, you can accuse to the CAA.

Which ADR anatomy do I accuse to?

IF you allegation to accomplish a complaint about an airline, you’ll allegation to apperceive which ADR anatomy to contact.

British Airways – CEDR

easyJet – CDLR

Norwegian – CDLR

Ryanair – CAA


If a complaint to the biking aggregation doesn’t aftereffect in accepting your money back, you can get in blow with barter anatomy the Association of British Biking Agents (ABTA).

But it will alone be able to admonition if the biking provider you appointed with is active up to ABTA – you can analysis on its website.

Claims can again be fabricated anon through the ABTA website.

Alternatively, if you paid on agenda you may be able to get a acquittance from your agenda provider as it can be accordingly accountable if you don’t get the account you’ve paid for.

Credit agenda payments amid £100 and £30,000 are covered under Section 75 of the Consumer Rights Act.

To alpha a claim, you allegation to acquaintance your acclaim agenda provider anon – Which? has a chargeless apparatus that can admonition you do this.

Flights and hotels appointed by debit agenda may be able to affirmation a acquittance by their banks application the Chargeback scheme.

Chargeback can be acclimated to accost banknote for appurtenances and casework you didn’t receive.

Claims administer for purchases fabricated by debit card, or by acclaim agenda for purchases beneath £100, and allegation be done aural 120 canicule of the transaction.

To alpha a chargeback claim, you allegation to acquaintance your agenda provider but as it isn’t accounting into law there is no agreement you’ll get your money back.

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Confused about whether biking allowance covers you aback it comes to coronavirus? We’ve explained your rights as a traveller and if you can abolish your trip.

Martin Lewis has apprenticed holidaymakers to analysis biking allowance and auberge policies to see if you abolish due to the virus outbreak.

We’ve additionally angled up the travel insurers who will awning you if coronavirus causes flight cancellations.

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